practice-management-trainer

"One of the most dynamic speakers on service I have ever seen! "

Alyson Kendall (Vice President) - Feature Advertising

Does Your Team Understand the Impact of the First Encounter?

This question is key to building a successful practice.

“Potential customers will make decisions on which companies they pick to do business with based on how a company’s team makes them feel. Clinical research shows us that, as logical as we think we are, our decision making process is almost always rooted in emotion and feelings. The brain and the release of dopamine when we experience pleasure almost always assure this.”

Learn more about the First Encounter, and how your practice can benefit from not only having a highly trained and knowledgeable team, but also providing top quality customer service!

Read the full article on streetscapemag.com